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managed IT services

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overview

What is managed IT services?

Managed IT Services is when you outsource your business’s Information Technology (IT) to a trusted IT company which in turn provides your employees unlimited IT support while proactively and strategically managing your IT infrastructure – all at a fixed price.

Uptime Guaranteed

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Uptime Guaranteed
Years experience

0+

Years experience
Service Desk

024/7

Service Desk
Certified experts

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Certified experts
Customer Satisfaction

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Customer Satisfaction

Our Managed IT services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

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    Network

    Cloud services are network dependent, which is why Black Tie’s network management and monitoring services have become critical to IT.

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    Service desk

    Black Tie’s 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

  • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

    Infrastructure

    Black Tie’s engineers ensures your IT infrastructure is always optimised to support the demands of the network. Daily, weekly and monthly maintenance and scheduled backups are processed.

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    Endpoint management

    Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity. We deply on-premise and cloud based Servers and Networks

  • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3

    Applications

    We manage commercial and custom business Software as well as on-premise deployments. We ensure applications are always optimised for the best possible user experience and effiency.

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    Managed services plus

    Black Tie provides advanced management tools to clients who want to take their IT Service Management to a higher level. We also have a flexible Partner/Reseller program for up an coming IT companies.

Benefits

Our services provide a unique range of benefits

  • Control IT Costs

    You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

  • Trusted IT advisor

    Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

  • Economy of scale

    As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

  • Increased efficiency

    You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

  • Small Initial Investment

    Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of rands on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Black Tie are always accommodating our diverse needs and we feel like they are a part of our company rather than an external supplier.
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Pricing and Plan

Choose to pay for the support call-out at our hourly rate

or

Pay 1 monthly fee for all IT services. No costly surprises

On Site Technical Support

Standard Call Out within 20km radius of Durban
R450 Per Hour

On-Site Support

Standard Response

Free Consultation

On-Site Reporting

Experienced Technicians

Customer Satisfaction Guaranteed

Company Network Support

Support for small office networks
R800 Per Month

10 Hours On-Site Support

5 Hours Free HelpDesk Remote Support

24/7 HelpDesk Support

Premium Support

Onsite Reporting

Quick Response